I just want to compliment you on the service your staff provided when my husband and I stayed at your establishment this past weekend. Our reservation went fine and when we checked in Friday evening, 10/23, your desk staff were exceedingly courteous, helpful, and pleasant- even down to offering a bottle of water for weary travelers :-)
Our room (#309) was very clean and everything we needed was there for us. We ate dinner at the restaurant and were impressed by the quality of the food and drinks, but especially, once again, by the wait staff. The next morning, breakfast was good- and even though we ate later in the morning, nothing was unavailable than had been there when I went down for coffee earlier. When I checked out, the woman at the desk was very nice and was sincere when she asked about how our stay was, was there anything they could improve upon, etc. Oh- and the Halloween decorations really gave the facility a welcoming and fun atmosphere! Overall, we were more than satisfied with our stay and felt we really got our money's worth.
Thank you for taking extra care in the way you run your business and in hiring just the right people for the job. It is obvious that you take great pride in what you do. What began as a routine stay for us turned out to be a very pleasant surprise!
Our room (#309) was very clean and everything we needed was there for us. We ate dinner at the restaurant and were impressed by the quality of the food and drinks, but especially, once again, by the wait staff. The next morning, breakfast was good- and even though we ate later in the morning, nothing was unavailable than had been there when I went down for coffee earlier. When I checked out, the woman at the desk was very nice and was sincere when she asked about how our stay was, was there anything they could improve upon, etc. Oh- and the Halloween decorations really gave the facility a welcoming and fun atmosphere! Overall, we were more than satisfied with our stay and felt we really got our money's worth.
Thank you for taking extra care in the way you run your business and in hiring just the right people for the job. It is obvious that you take great pride in what you do. What began as a routine stay for us turned out to be a very pleasant surprise!
Sincerely,
M.A.
Wisconsin
Make your reservation today at the Rochelle Illinois Hotel Comfort Inn and Suites today. Call the hotel directly for the best rates at 815-562-5551.
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